Terms of service

These terms apply between [Company legal name] (“we”) and the business that creates an account (“you”) to use LovaAI: the assistant, the chat window and the panel (“the service”).

Who the service is for

The service is for businesses and professionals. By creating an account, you confirm that you act for a business and not as a consumer. [REVIEW: wording for consumer exclusion under the governing law]

Your account

You give accurate details when you sign up and keep your login safe. You are responsible for what happens in your account, including the people you invite to it. One account has one assistant, which can appear on several domains you list.

Free trial

Every new account starts with a free trial of 7 days, with 100 AI replies and 10 voice minutes. No payment details are needed. When the trial ends, the assistant stops until you choose a plan; nothing is charged. If you don’t choose a plan, we delete the assistant and its knowledge sources [REVIEW: 30] days after the trial ends.

Plans, payment and taxes

• Plans are billed monthly or yearly in advance and renew automatically until you cancel.
• Payments are processed by Polar, which acts as the seller of record and handles invoices, VAT and sales tax.
• Prices are in US dollars, plus any tax added at checkout.
• You can change or cancel your plan at any time in the panel. A cancellation takes effect at the end of the period you have paid for. [REVIEW: refunds for unused periods]
• If a payment fails, we may suspend the assistant after a grace period of 7 days.

Usage limits

Each plan includes a number of AI replies, voice minutes, pages read and knowledge sources per month, as shown on the pricing page. An AI reply is one answer from the assistant in a text chat; voice calls are counted in minutes. When a limit is reached, the assistant stops answering until the next month starts or until you move to a larger plan.

Your content and your visitors

You keep all rights to the content you give the service, such as your website, documents and settings. You allow us to process it to provide the service. You confirm that you have the rights to this content.

You are responsible for using the assistant lawfully on your website, in particular for informing your visitors in your privacy notice and for any consent your visitors must give. The chat window tells visitors that answers are generated by AI, and you must not hide or change this notice.

Acceptable use

You must not use the service:

• for anything unlawful, misleading or harmful, or to impersonate a person or another business;
• to make decisions with legal or similarly significant effects on people;
• to attack, overload or probe the service, or to get around its limits;
• to resell the service or provide it to third parties without our written agreement.

Answers generated by AI

The assistant creates its answers with AI from your knowledge sources. Answers can be incomplete or wrong. Review your knowledge sources regularly and test the assistant before you rely on it. We do not guarantee that answers are accurate, and statements made by the assistant to your visitors are not commitments by us.

Data protection

When we process personal data of your visitors or staff for you, our data processing agreement applies and forms part of these terms.

Availability and changes

We work to keep the service available but do not guarantee uninterrupted operation. Parts of the service depend on third-party providers, listed on our subprocessors page. We may develop and change the service; we will tell you in advance about changes that significantly reduce what you have paid for.

Suspension and termination

We may suspend or close an account that seriously breaches these terms, after a warning where reasonable. You can close your account at any time in the panel. When an account is closed, its assistant, knowledge sources, conversations and leads are deleted at once; copies at our speech provider are deleted shortly afterwards and expire after 90 days at the latest. Data the law requires us to keep, such as invoices, is kept for the required period.

Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health. Otherwise, our liability is limited to foreseeable damage typical for this kind of contract and, in any case, to the fees you paid in the 12 months before the damage occurred. [REVIEW: limitation of liability under the governing law]

Changes to these terms

We may update these terms. We will email you about changes at least 30 days before they take effect. If you object, you can cancel before the changes apply.

Governing law

[REVIEW: governing law and place of jurisdiction, depending on our company seat]

Contact

Questions about these terms: hello@lovaai.example.