Subprocessors
Last updated 10 October 2026
Draft: this text has not yet been reviewed by a lawyer, and the parts marked [REVIEW] are still open.
These service providers process personal data on our behalf to run LovaAI. We tell customers by email at least 30 days before we add a new one.
In use
| Provider | What it does | Data it receives | Location |
|---|---|---|---|
| ElevenLabs | Speech recognition and synthesis, the language model, search over knowledge sources, conversation analysis | Visitor messages and live voice (not recorded), page addresses, recent chat context; customers' knowledge sources | United States (EU-U.S. Data Privacy Framework; EU standard contractual clauses) |
| Language model providers, through ElevenLabs | The model that writes the answers (currently Google Gemini; OpenAI models as a fallback) | The conversation content passed on by ElevenLabs | [REVIEW: through ElevenLabs] |
| [REVIEW: hosting provider] | Hosting of this website, the panel and the database | All service data | [REVIEW] |
Planned for launch
| Provider | What it does | Data it receives | Location |
|---|---|---|---|
| Resend | Account emails and new-lead alerts | Email addresses; lead details in alerts | [REVIEW: United States] |
| Polar | Payments, invoices and taxes, as seller of record | Billing contact and subscription | [REVIEW] |
| [REVIEW: analytics tools] | Website analytics, only with consent | Usage data of this website | [REVIEW] |
Chosen by you
Slack and your own webhooks receive lead alerts only if you turn them on. They are your own tools, not our subprocessors.